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Thank you for choosing Final Expense Leads Pro.
Your payment has been successfully processed, and your order has been received by our team.
Our team will review your order and begin the setup or delivery process based on the service you selected.
Order Processing Timeline
Live Transfer Orders
Live Transfer orders placed before 4:00 PM EST are generally set up within 1–2 business hours.
Once your campaign is ready, you will receive an invitation to access our CRM platform, where you can monitor your campaign, view call activity, manage your availability, and track your credit balance.
Callback Leads and Pre-Set Appointments
Callback Lead and Pre-Set Appointment orders usually begin within 1–2 business days, depending on the number of pending orders and current campaign volume.
These leads and appointments will be shared with you through a Google Spreadsheet. CRM access is only provided for Live Transfer campaigns.
The following guidelines apply only to Final Expense Live Transfer campaigns. A copy of these guidelines will also be sent to your email address.
Final Expense Live Transfer Guidelines
1. Call Handling
Please do not disconnect calls without a valid reason. Calls disconnected without an approved reason may be considered billable, even when they are still within the buffer period.
A call may be disconnected during the buffer period if:
- The prospect clearly states that they are not interested in receiving information about Final Expense insurance.
- The prospect does not have a checking or savings account, and you do not accept alternatives such as Chime or Cash App.
- The prospect has disqualifying health conditions and you do not offer a Guaranteed Issue plan.
2. Questions to Avoid at the Beginning of the Call
The beginning of the conversation is very important. Asking sensitive or commitment-based questions too early can make the prospect feel uncomfortable and may cause them to end the call.
Please avoid:
- Asking whether the prospect is ready to make a payment or purchase a policy today.
- Requesting a Social Security number too early in the conversation.
- Requesting banking or payment information at the beginning of the call.
We recommend first building trust, explaining the available coverage options, and confirming the prospect’s needs before requesting sensitive information.
3. Quotes and Pricing
Please provide a quote or premium range only when you intend to continue assisting the prospect.
4. Keep Interested Prospects Engaged
If a prospect remains interested, asks questions, or requests additional information, please continue assisting them.
Ending a call with an engaged prospect can result in a missed sales opportunity. The goal is to educate the prospect, explain the available benefits, and help them find suitable coverage.
5. Abusive Calls
In the rare event that a prospect becomes abusive or uses threatening or inappropriate language, you may disconnect the call during the buffer period without being charged.
Our team makes every reasonable effort to screen prospects before transferring them to your agents.
6. Setting Expectations Professionally
Instead of asking about the prospect’s budget too early, we recommend setting expectations in a more comfortable and professional way.
This approach helps the prospect understand that the policy has a cost while keeping the conversation positive and focused on finding an appropriate solution.
Need Assistance?
For questions regarding your order, campaign setup, CRM access, lead delivery, billing, or campaign guidelines, please contact our support team.
Email: sales@finalexpenseleadspro.com
We appreciate your business and look forward to helping you grow with high-quality Final Expense leads and live transfers.
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