Refund and Replacement Policy for Final Expense Leads Pro
At Final Expense Leads Pro, we strive to deliver accurate, relevant, and high-quality final expense leads for insurance agents and agencies. Please review this policy before placing an order so you understand our refund rules, replacement process, live transfer buffer terms, and lead recording verification process.
Refund Policy
Once you have engaged our services and received leads or live transfers, Final Expense Leads Pro does not offer refunds. This policy exists because lead generation involves immediate marketing costs, data processing, staffing, campaign setup, technology expenses, and operational resources.
Refunds are also not available once a campaign has been set up and funds have been invested into your campaign.
- No refunds for services rendered
- No refunds after campaign setup begins
- No refunds after leads or live transfers are delivered
- No refunds based on sales outcome, close rate, or prospect buying decision
Replacement Policy
We understand that some leads may occasionally contain missing information or may fall outside your selected target area. In these cases, a replacement may be reviewed based on the recorded lead information and campaign details.
Replacement approval is not automatic. Our team will verify the request using the information you provide, the lead recording, and available campaign records.
- Missing lead information may qualify for review
- Out-of-area leads may qualify for review
- Requests must be submitted within seven (7) days
- Approved replacements are generally issued within five (5) business days after verification
Replacement Request Procedure
If you receive leads with missing information or leads outside your specified area, please follow the process below to request a replacement.
| Step | What You Need to Do | Important Details |
|---|---|---|
| 1. Contact Support | Email our customer support team at info@finalexpenseleadspro.com. | Contact us within seven (7) days of receiving the leads. |
| 2. Provide Lead Details | Include the lead ID, order details, and a clear explanation of the issue. | Explain whether the issue is missing information, out-of-area targeting, or another qualifying concern. |
| 3. Verification Review | Our team will compare your claim against lead recordings and campaign records. | If the discrepancy matches the recorded information, a replacement may be issued. |
| 4. Replacement Timeframe | Approved replacement leads are generally provided within five (5) business days after verification. | Timeframes may vary based on campaign availability and verification complexity. |
Lead Recording Verification
To support transparency and accuracy, lead recordings may be used as a reference point when reviewing replacement requests. These recordings help verify the lead’s information, qualification details, and whether the request meets our replacement standards.
Our team will compare the information you provide with the lead recording and campaign records. If the discrepancy aligns with the recording and policy requirements, a replacement may be issued.
Live Transfer Buffer Policy
For live transfers, the purchased buffer time is the verification period. Once the call reaches the purchased buffer time, such as 120 seconds or 180 seconds, the call is considered delivered and is not eligible for a refund or replacement.
Agents should verify the customer within the buffer time and avoid asking for sensitive information or giving detailed pricing during the buffer period.
Live Transfer Buffer Time Rules
The buffer period should be used to verify the prospect’s basic information and interest. It should not be used for collecting sensitive information, payment details, or conducting a lengthy sales presentation.
| Call Scenario | Refund or Replacement Status | Explanation |
|---|---|---|
| Call reaches purchased buffer time | Not eligible | The call is considered delivered once it reaches the purchased buffer time. |
| Agent misses the live transfer | Generally not eligible | Agents are responsible for answering live transfers promptly and maintaining working call routing. |
| Call fails before buffer time due to campaign issue | May be reviewed | The call may be reviewed if it does not meet campaign requirements or fails before the purchased buffer time. |
| Prospect does not buy a policy | Not eligible | Sales outcomes depend on the agent, carrier rules, pricing, underwriting, and market conditions. |
What Agents Should Verify
- Prospect name
- State of residence
- Age or basic eligibility
- Interest in final expense information
- Basic campaign qualification details
What Agents Should Avoid
- Requesting banking details
- Requesting card information
- Requesting Social Security numbers
- Giving detailed pricing during buffer time
- Starting lengthy sales presentations
Non-Eligible Reasons
- Prospect refuses to buy
- Agent misses the call
- Carrier declines the applicant
- Prospect dislikes the price
- Agent does not close the sale
Refund and Replacement FAQs
Can I get a refund after receiving leads?
No. Once services are rendered and leads are delivered, refunds are not available.
Can I get a refund after my campaign is set up?
No. Once your campaign is set up and resources are allocated, payments are non-refundable.
Can I get a refund if the call reaches the buffer time?
No. Once a live transfer reaches the purchased buffer time, the call is considered delivered and is not eligible for a refund or replacement.
What leads may qualify for replacement?
Leads with missing required information or leads outside your specified target area may qualify for review.
How long do I have to request a replacement?
You must contact our customer support team within seven (7) days of receiving the leads.
How long does replacement take?
Approved replacement leads are generally provided within five (5) business days after verification.
How are replacement requests verified?
Our team reviews the information you provide and compares it with lead recordings and campaign records.
Who should I contact for replacement issues?
Email our support team at info@finalexpenseleadspro.com with the lead ID and a clear explanation of the issue.
Do you guarantee policy sales?
No. We provide lead generation and live transfer services only. Sales depend on agent performance, follow-up, pricing, underwriting, carrier rules, and market conditions.
Can I request a replacement if the prospect does not buy?
No. A prospect choosing not to buy does not qualify for a refund or replacement.
Need Help With a Replacement Request?
Contact our support team within seven (7) days of receiving the leads. Include the lead ID, order details, and a clear explanation of the issue.