Scope of This Privacy Policy

This Privacy Policy describes how Final Expense Leads Pro (“Final Expense Leads Pro,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information.

This policy applies when you:

• Visit https://finalexpenseleadspro.com/;
• Submit a form through our website or an affiliated marketing page;
• Contact us by phone, email, text message, chat, or another channel;
• Purchase Final Expense Leads, Live Transfers, Pre-Set Appointments, Custom Calling Campaigns, or related services;
• Use an account, portal, CRM, dashboard, or call-tracking system provided through our services;
• Participate in a lead-generation call, appointment, or live transfer; or
• Otherwise interact with Final Expense Leads Pro.

Information We Collect

Customer and business information

When an insurance agent, agency, broker, marketing partner, or other business customer contacts us or purchases services, we may collect:

• Name, business name, email address, phone number, and business address;
• Billing details and limited payment transaction information;
• Campaign preferences, target states, ZIP codes, age ranges, and volume goals;
• Order history, account login details, and customer support communications;
• Lead-quality reviews, replacement requests, campaign notes, and dispute records; and
• Other information voluntarily provided to us.

Consumer lead information

As part of lead-generation, appointment-setting, and live-transfer services, we or our marketing partners may collect:

• First and last name;
• Phone number and email address;
• Residential address, city, state, and ZIP code;
• Age or date of birth;
• Desired coverage amount and general insurance interests;
• Beneficiary information and preferred contact time;
• General qualifying responses relevant to final expense coverage;
• Call recordings, call metadata, and representative notes;
• Consent records, lead-source information, and verification certificates; and
• IP address, browser, device, date, time, and form-submission information.

Call and communication information

We may collect phone numbers, call date and time, call duration, routing details, campaign identifiers, call disposition, audio recordings where permitted, text messages, emails, chat messages, and customer-service records.

Information collected automatically

Our website and technology providers may automatically collect IP address, browser type, device type, operating system, referring URL, pages viewed, links clicked, session activity, approximate location, cookie identifiers, error logs, and security data.

Information received from other sources

We may receive information from marketing affiliates, publishers, call centers, data providers, insurance professionals, CRM platforms, call-routing vendors, consent-verification providers, analytics companies, payment processors, and publicly available sources.

How We Use Personal Information

We may use personal information to:

• Provide Final Expense Leads, Live Transfers, Pre-Set Appointments, and Custom Calling Campaigns;
• Match interested consumers with participating insurance professionals;
• Route calls to available campaign buyers;
• Create customer accounts and process orders and payments;
• Configure campaigns and provide CRM, dashboard, and call-log access;
• Verify consent and maintain do-not-call or suppression records;
• Respond to inquiries and provide customer service;
• Review lead quality, complaints, replacements, and disputes;
• Analyze and improve campaigns, scripts, advertising, and website performance;
• Detect fraud, abuse, security incidents, or unlawful activity;
• Enforce agreements, policies, and legal rights; and
• Meet tax, accounting, regulatory, and legal obligations.

We may use aggregated or de-identified information for analytics, reporting, planning, and service improvement.

Consumer Lead Sharing and Transfers

Final Expense Leads Pro operates a lead-generation and live-transfer business. When a consumer requests insurance information, the purpose of collecting that consumer’s information may be to connect the individual with one or more participating insurance professionals.

Lead information may be disclosed, transferred, licensed, or sold to:

• Licensed insurance agents and agencies;
• Insurance brokers and independent insurance professionals;
• Marketing organizations and campaign buyers;
• Lead purchasers, appointment setters, and call centers; and
• Other recipients consistent with the consent disclosure shown when information is submitted.

A recipient may contact the consumer about final expense insurance or other services described in the applicable consent disclosure. Independent recipients maintain their own privacy practices, and Final Expense Leads Pro does not control every recipient’s systems, contact frequency, recommendations, or subsequent use of information.

Other Circumstances in Which We Disclose Information

Service providers

We may use vendors for website hosting, cloud storage, email delivery, telephone services, call tracking, CRM systems, payment processing, analytics, advertising, form hosting, consent verification, fraud prevention, cybersecurity, accounting, and legal support.

Advertising and analytics partners

Cookies, pixels, tags, and similar technologies may be used by analytics or advertising partners. Depending on applicable law, some activity may be considered targeted advertising, sharing, or a sale of personal information.

Legal and safety purposes

We may disclose information to comply with legal process, respond to regulators, investigate fraud, enforce agreements, protect rights or safety, or establish and defend legal claims.

Business transactions

Information may be transferred in connection with a merger, acquisition, financing, restructuring, asset sale, bankruptcy, or similar business transaction.

Telephone Calls, Text Messages, and Contact Consent

When a consumer submits a phone number, speaks with a representative, or requests contact, the consumer may be asked to consent to calls or text messages from Final Expense Leads Pro and participating insurance or marketing partners.

The exact consent language shown at the point of collection controls the scope of the authorization. Depending on that disclosure and applicable law, communications may use manual dialing, an automatic dialing system, artificial or prerecorded voice technology, or other disclosed communication methods.

Message frequency may vary. Message and data rates may apply. Consent to marketing communications is not a condition of purchasing a product or service unless specifically and lawfully stated.

Text-message opt-out

Reply STOP to a marketing text to request that further marketing messages from that sender stop. Reply HELP for assistance where supported.

Telephone opt-out

You may ask to be placed on our internal do-not-call list during a call or by emailing support@finalexpenseleadspro.com. Include the phone number you want suppressed.

Email Communications

We may send administrative emails concerning orders, payments, account activity, campaign status, appointments, support requests, service changes, privacy requests, or legal notices.

Where permitted, we may also send promotional emails. Marketing recipients may unsubscribe using the link in the message or by contacting us. Unsubscribing from promotional emails does not stop necessary transactional or service-related communications.

Cookies and Similar Technologies

We may use cookies, pixels, web beacons, tags, scripts, local storage, and related tools to operate the website, remember preferences, secure forms, measure traffic, attribute advertising, prevent fraud, detect errors, and improve user experience.

Types of cookies

• Essential cookies: Support security, navigation, checkout, and account access.
• Analytics cookies: Help us understand website usage and performance.
• Functional cookies: Remember selections and preferences.
• Advertising cookies: Measure advertising or help deliver relevant ads.

Most browsers allow users to delete or limit cookies. Some website functions may not operate correctly when cookies are disabled.

Global Privacy Control and Do Not Track

Where legally required, we will treat a recognized Global Privacy Control signal as a request to opt out of applicable sales or sharing associated with that browser or device.

Global Privacy Control settings are generally browser- and device-specific. Our website may not respond to older “Do Not Track” signals because there is no universally accepted response standard.

Payment Information

Customer payments may be processed by third-party payment processors. These processors may collect cardholder details, billing information, IP address, device data, transaction amount, and fraud-prevention information under their own privacy policies.

Final Expense Leads Pro may receive limited transaction details, such as a transaction ID, payment status, card brand, last four digits, processor response, billing name, and dispute indicators. We generally do not directly store complete payment-card numbers.

CRM, Call-Tracking, and Campaign Platforms

Customers may receive access to third-party CRM, call-tracking, or campaign-management systems that process account details, lead information, caller data, recordings, call duration, campaign identifiers, dispositions, notes, and transfer records.

Customers are responsible for securing their login credentials, restricting access to authorized users, and handling consumer information in accordance with applicable law and their own privacy obligations.

Data Security

We use reasonable administrative, organizational, physical, and technical measures designed to protect personal information. Measures may include encrypted transmission, password protection, authentication, role-based permissions, vendor assessments, monitoring, backups, security updates, and incident-response procedures.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain accounts, operate campaigns, document consent, honor opt-outs, resolve disputes, prevent fraud, meet financial and tax obligations, enforce agreements, and comply with applicable law.

Retention periods vary based on the type of record, the reason it was collected, contractual requirements, system capabilities, and legal obligations. When information is no longer needed, we may delete, aggregate, de-identify, or securely dispose of it.

State Privacy Rights

Residents of certain U.S. states may have rights under applicable privacy laws. Depending on the state and any available exemptions, these may include the right to:

• Confirm whether we process personal information;
• Access or obtain a copy of personal information;
• Correct inaccurate information;
• Request deletion;
• Receive certain information in a portable format;
• Learn the categories, sources, purposes, and recipients of information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising or certain profiling;
• Limit certain uses of sensitive information where applicable; and
• Receive equal service without unlawful discrimination.

How to submit a request

Email support@finalexpenseleadspro.com with the subject line Privacy Rights Request. Include your full name, state of residence, email address, phone number where relevant, the right you want to exercise, and enough information for us to locate your record.

We may need to verify your identity before completing a request. Where permitted, an authorized agent may submit a request on a consumer’s behalf, subject to proof of authorization.

California Privacy Notice

Where the California Consumer Privacy Act, as amended, applies, California residents may have additional rights relating to personal information.

Categories we may collect

• Identifiers;
• Customer-record information;
• Commercial and transaction information;
• Internet or electronic-network activity;
• Approximate geolocation;
• Audio and communication information;
• Professional or employment-related information;
• Inferences; and
• Limited sensitive personal information where applicable.

Sale or sharing

Because Final Expense Leads Pro provides consumer leads and live transfers to participating insurance professionals, certain lead transfers may be considered a “sale” under California law. Advertising-related disclosures may also qualify as “sharing” for cross-context behavioral advertising.

How to opt out

Email support@finalexpenseleadspro.com using the subject line Do Not Sell or Share My Personal Information. Include the email address or phone number associated with the relevant record.

An opt-out applies prospectively and may not retrieve information already lawfully transferred to an independent third party.

Information We Do Not Intentionally Collect Through General Forms

Our general website forms are not intended to collect:

• Social Security numbers;
• Complete bank-account credentials or online banking passwords;
• Complete payment-card details outside a secure payment processor;
• Medical records or genetic information;
• Government identification documents;
• Precise biometric identifiers; or
• Information about children.

Do not submit this information through open text fields, ordinary email, chat, or a general contact form.

Children’s Privacy

Our website and services are intended for adults and business users. They are not directed to children under 18, and we do not knowingly collect personal information directly from children through our customer-facing or lead-generation services.

A parent or guardian who believes a child submitted information may contact support@finalexpenseleadspro.com.

Third-Party Websites and Services

Our website may link to payment pages, forms, CRM systems, social networks, insurance agencies, or other services operated by third parties. We do not control the privacy, security, content, or business practices of independent third parties.

Review the privacy policy of each third-party service before providing personal information.

International Processing

Final Expense Leads Pro and its service providers may process information in the United States and other countries. Information may therefore be handled in a jurisdiction with privacy laws that differ from those in the individual’s home jurisdiction.

Our services are primarily designed for business operations and insurance marketing directed to the United States.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems, business practices, or legal obligations change. The “Last updated” date at the top of the page will show when the policy was most recently revised.

Where appropriate, we may provide additional notice through the website, email, an account notification, a consent disclosure, or another reasonable method.